Refund policy
Siro Club — Return & Refund Policy
At Siro Club, your satisfaction is our top priority. We take great care to ensure that every order meets our quality standards and arrives as expected. However, if you are not fully satisfied with your purchase, we are here to assist you.
1. Return Eligibility
You have 14 days from the date of delivery to request a return.
To qualify for a return:
-
The item must be unused, unworn, and in its original packaging.
-
The item must be in the same condition as when you received it.
To initiate a return, please contact our customer care team at info@siroclub.com and include your order number and details of the product you wish to return.
2. Delivery Issues
Please note:
-
If delivery fails because the customer provided an incorrect address or did not claim the package, we cannot issue a refund. However, we can arrange reshipment once the customer pays the applicable reshipping fee.
-
If the delivery failure is due to an error on our part, we will provide a refund or free reshipment.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method within seven business days. Please note that your bank or credit card provider may require additional time to post the refund.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the replacement product.
5. Non-Returnable Items
Certain products are non-returnable, including:
-
Items marked as “FINAL SALE”
-
Gift cards
-
Custom-made or personalized products
6. Return Shipping
-
Return shipping costs are the customer’s responsibility unless the return is due to a defect or an error on our part. In such cases, we will normally provide a replacement item.
-
We are unable to provide prepaid return labels.
-
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
-
The correct return instructions and destination will be provided by our customer care team. Please do not send a return before contacting us.
7. Contact Us
If you have any questions or concerns about this Return & Refund Policy, please contact us at:
Email: info@siroclub.com
Our customer service team is always ready to help ensure your Siro Club experience is smooth and satisfactory.